← Cancel guides

How to cancel Zoom

Last reviewed About 2–5 minutes

You can cancel a Zoom plan directly from the Zoom web portal in a few clicks. Cancellation becomes effective at your next renewal date — your current subscription term continues uninterrupted until then, so you keep full access through the period you have already paid for.

If the Cancel Plan option is unavailable in your portal, your plan cannot be canceled through the web portal and you should contact Zoom support. Zoom subscribers billed through the App Store or Google Play must cancel through the respective store rather than the Zoom website.

Steps

  1. Sign in to the Zoom web portal

    Go to zoom.us and sign in to your Zoom account.

  2. Go to Plans and Billing

    In the left-hand navigation, click 'Plans and Billing', then select 'Plan Management'.

  3. Click Manage next to your plan

    Locate the plan you want to cancel and click 'Manage' next to it.

  4. Click Cancel Plan

    In the Manage Plan window, click 'Cancel Plan'. If this option is not visible, the plan cannot be canceled through the web portal.

  5. Confirm your cancellation

    Click 'Confirm Your Cancellation'. Zoom will send a confirmation email to your registered address.

Things to know

  • An alternate path for some accounts: Account Management → Billing → Current Plans tab → locate the plan → Cancel Plan → Confirm Your Cancellation.
  • Cancellation takes effect at the next renewal date. Your service continues through the current subscription term with no immediate cutoff.
  • Cloud recordings are permanently deleted 30 days after cancellation if you do not resubscribe. Download any recordings you want to keep before cancellation takes effect.
  • You can undo a pending cancellation at any time before it takes effect using the Reactivate or Reactivate Plan button in the billing portal.
  • App Store (iPhone/iPad) subscribers: cancel through the App Store by going to your Apple ID subscription settings. Google Play subscribers: cancel through the Play Store under Subscriptions.
  • Refund details are governed by Zoom's Terms of Service — review them for the policy applicable to your plan.

Frequently asked questions

When does my Zoom plan actually stop?
Cancellation becomes effective at your next renewal date. You keep full access to your plan through the current subscription term — there is no immediate cutoff when you cancel.
Can I undo a Zoom cancellation after I confirm it?
Yes. You can reactivate a pending cancellation any time before it takes effect. Go to Plans and Billing in the Zoom web portal and use the Reactivate or Reactivate Plan button.
What happens to my Zoom cloud recordings when I cancel?
Cloud recordings are permanently deleted 30 days after your cancellation takes effect. Download any recordings you need before that window closes.
What if the Cancel Plan option is not available in my Zoom portal?
If Cancel Plan does not appear, your plan cannot be canceled through the web portal — this is the case for some account types. Contact Zoom support directly for assistance.

Keep an eye on your subscriptions in one place.

Subblink reads your Gmail receipts and builds a live dashboard of your recurring charges — so you always know what is coming up before it hits.

Start free

Free up to 5 subscriptions. No credit card.