How to cancel Slack

Steps

1. 1

   Open Admin from the desktop app

   In the Slack desktop app, click 'Admin' in the left sidebar. If Admin is not visible, click your workspace name to locate it.

2. 2

   Select Manage billing

   Click 'Manage billing' from the Admin menu.

3. 3

   Click Change plan details

   On the Overview tab, select 'Change plan details'.

4. 4

   Select Downgrade to Free

   Choose 'Downgrade to Free'. Select whether the change takes effect immediately or at your next renewal date.

5. 5

   Continue to Checkout and confirm

   Click 'Continue to Checkout', review the downgrade details, then click 'Downgrade Slack' to finalize.

Things to know

• Only workspace owners or admins can downgrade or cancel a paid Slack plan.
• The free Slack plan applies limits to message history, file storage, and the number of app integrations — review the current free plan limits at slack.com/pricing before downgrading.
• Slack credits issued for unused paid plan time have no cash value, are non-transferable, and expire when your paid plan ends.
• Billing management is only available through the Slack desktop app — mobile apps do not support plan changes.

Frequently asked questions

Can I cancel Slack from the mobile app?

No. Billing management for Slack is only available from the desktop app. Open Slack on a computer, then navigate to Admin > Manage billing to downgrade your plan.

Can I choose when the Slack downgrade takes effect?

Yes. During the downgrade flow you choose whether the change takes effect immediately or at your next renewal date. Choosing your renewal date keeps your current plan active through the period you have already paid for.

What happens to my Slack message history when I downgrade?

The free Slack plan applies a message history limit. Messages beyond that limit are no longer accessible in the interface but are not permanently deleted — they become visible again if you upgrade to a paid plan in the future.