How to cancel ClassPass
Last reviewed About 2–5 minutes
ClassPass trials and memberships renew automatically each month. You can cancel at any time, but ClassPass recommends submitting your cancellation at least 48 hours before your renewal date to make sure it processes before you're billed again.
Canceling a trial takes effect immediately and forfeits any remaining credits and scheduled classes, so wait until the last day of your trial if you want to use them first.
Steps
Open your Account
On the ClassPass website, click your initial in the top-right corner and select Account.
Go to Settings
Use the menu on the left side of the page.
Click Cancel your membership
Follow the prompts to confirm your cancellation request.
Things to know
- In the ClassPass app: tap Profile, tap Settings, then under Billing select 'Cancel my membership' and follow the prompts.
- Submit your cancellation at least 48 hours before your renewal date to help ensure it's processed before you're charged again.
- You should receive a cancellation confirmation email from the Customer Experience team. If you don't get one, your request wasn't received.
Frequently asked questions
- How soon before renewal should I cancel ClassPass?
- At least 48 hours before your renewal date, so the request has time to process before you're charged again.
- What happens if I cancel a ClassPass trial?
- It takes effect immediately, and you lose any remaining credits along with all scheduled classes.
- How do I know my ClassPass cancellation went through?
- You should receive a confirmation email from the Customer Experience team. If you don't see one in your inbox, the request wasn't received.
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