How to cancel BetterHelp
Last reviewed About 2–5 minutes
BetterHelp is an online therapy platform with a membership you can cancel at any time through your account settings on the BetterHelp website. After canceling, you receive a confirmation email to your registered address.
If you also want to request deletion of your personal data, BetterHelp handles both through your account settings.
Steps
Sign in to BetterHelp
Go to betterhelp.com and sign in to your account.
Open your account settings
Select 'Menu' from the navigation, then choose 'My Account' or 'Account settings'.
Navigate to Payment settings
In your account settings, select 'Payment settings'.
Cancel Membership
Click 'Cancel Membership' and follow the prompts to confirm your cancellation.
Check for confirmation
BetterHelp will send a confirmation email to your registered address once your cancellation is processed.
Things to know
- If you also want to request deletion of your personal data, go to Menu > My Account > Personal Information and submit a data erasure request separately from your cancellation.
Frequently asked questions
- Does canceling BetterHelp affect my sessions with my therapist?
- Canceling your BetterHelp membership ends your access to the platform. If you have upcoming sessions scheduled, you may want to notify your therapist before canceling.
- Can I get a refund when I cancel BetterHelp?
- Refund policies vary; check your billing confirmation or BetterHelp's support pages for details applicable to your situation.
- Does canceling BetterHelp delete my data?
- Canceling your membership stops billing but does not automatically delete your personal data. To have your data removed, submit a separate data erasure request through Menu > My Account > Personal Information.
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